Capacity Building and Skills Development for Employees of the National Social Security Institute
This assignment supports the strategic modernisation of the National Social Security Institute (NSSI) by strengthening the professional capacity, adaptability, and well-being of its employees in the context of digital transformation and evolving public service demands.
The project is implemented under Contract No. BG05SFPR002-1.009 “Modernisation and Digitalisation of the Services of the National Social Security Institute”, financed by European Social Fund Plus (ESF+) through Human Resources Development Programme 2021–2027. It is delivered following a public procurement procedure by the consortium “Skills for the Future”, bringing together complementary expertise in training, organisational development, digital learning, and applied social research.
Project purpose and approach
The overall objective is to enhance institutional effectiveness and service quality at NSSI by investing in people: their skills, motivation, resilience, and capacity to work effectively in a complex, citizen-centred administrative environment. The project combines workplace-based learning, structured training programmes, and digital self-learning tools, ensuring both immediate practical relevance and long-term sustainability.
The approach is needs-driven and evidence-based, building on detailed analysis of roles, workflows, and competency gaps within NSSI. Learning formats are blended and flexible, integrating face-to-face, hybrid, and fully digital solutions, and are designed to be directly applicable to everyday work.
Key areas of intervention
The assignment covers six interrelated activity strands:
- Workplace mentoring to support onboarding, knowledge transfer, and professional adaptation of employees through structured mentor–mentee models.
- Development and updating of digital self-learning materials, including introductory and specialised e-learning content aligned with NSSI’s core functions and internal knowledge-sharing platforms.
- Strengthening organisational effectiveness, with a focus on teamwork, leadership, motivation, and effective internal communication for managers.
- Development of “green” and future-oriented competencies, such as systems thinking, critical thinking, adaptability, problem framing, collective action, and individual initiative, in the context of digital service delivery.
- Stress management and burnout prevention, combining training and supervision approaches to support employee well-being and resilience.
- Advanced communication and cognitive skills for service delivery, addressing time management, decision-making, problem-solving, and working with challenging clients in continuous interaction with citizens, businesses, and institutional partners.
Expected results and impact
Through this comprehensive capacity-building programme, NSSI will benefit from a more confident, skilled, and resilient workforce, better equipped to deliver high-quality, accessible, and modern public services. The project contributes directly to institutional sustainability by embedding mentoring practices, reusable digital learning resources, and improved management and communication capacities within the organisation.
At a broader level, the assignment supports the national objectives of public sector modernisation and human capital development, ensuring that digitalisation is accompanied by meaningful investment in people and organisational culture.
