Period: 2017
Funding: Tender by MLSP
Work sphere: other – administrative services
Type of action: analysis
Objective: Providing executive feedback analysis on the administrative services for Improving the evidence-based policymaking and the understanding of the need for and the status quo in the provision of feedback to institutions on the quality of the provided administrative services.
Activities: Conducting desk research, focus groups and in-depth interviews with representatives from MLSP and the leading agencies; Conducting a survey with administrative services users; Preparing the Feedback Analysis report.
