Feedback Analysis on the Administrative Services Provided by the Ministry of Labour and Social Policy and their Leading Agencies

Year: 2017

Objective: Providing executive feedback analysis on the administrative services for Improving the evidence-based policymaking and the understanding of the need for and the status quo in the provision of feedback to institutions on the quality of the provided administrative services;

Type of Action: Analysis

Client: Ministry of Labour and Social Services

Activities: Conducting desk research, focus groups and in-depth interviews with representatives from MLSP and the leading agencies; Conducting a survey with administrative services users; Preparing the Feedback Analysis report.